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TAMU Webmaster's Blog

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Atlassian Update – Working With Customers

October 17th, 2008 by tamuwebmaster

We have finally purchased our Atlassian licenses for JIRA, Confluence, Fisheye, Crucible, and Crowd. Our collaborators at the College of Architecture have also moved the products to some faster dedicated servers. Both groups have also begun to customize these products for their needs, and it is making a huge difference in our ability to track workloads, tasks, and documentation.

In the coming month or two, I would like to start working with our customers to get them involved with this initiative. Allowing customers to monitor their projects through our project management systems helps them make more informed decisions, give us continuous feedback to help produce exactly what they want, and gives them feedback about what is being worked on, how long it takes, and what issues arise out of the work

My hope is that with JIRA and Confluence in particular, we can remove some of the “magic myth” from IT and show how much work actually goes into what some people think is a “simple” request. I’ve been working with a few people already and based on those experiences we will finish up our customization of notification, security, and workflow schemes and start allowing many more of our customers to work with us in this fashion.

The final note is that we are setting up email addresses where anyone can send an email to create an issue in our tracking system. Because of licensing restrictions, we cannot give everyone an account. But we can allow everyone to provide us feedback, and we can keep track of who gave that feedback so we can keep them in the loop with follow up emails when issues are resolved or closed. I will make a post later when all these addresses are set up letting people know how to use them.

Friday, October 17th, 2008 Miscellaneous
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2 Comments to Atlassian Update – Working With Customers

  1. Ben who do you see as your clients that you will be using these products with? I think they are great tools especially confluence. Just wondering what you plan to use them for.

  2. Matt Herzberger on October 19th, 2008
  3. This is a two-fold answer, and unfortunately I can only address one with the current licenses we have. The first group of clients we have are liasons for internal and some external applications for our division. A good example of this is the experts list application that is maintained by our communications group. They can use JIRA to submit new features and bug fixes.

    The second group is more difficult to address – the entire A&M community (students, staff, and faculty). Applications like the campus maps and calendar are for everyone, but under the current license we can only allow up to 500 people to have accounts. I would like to see a day come when everyone could submit, vote and watch issues for a camus project we maintain. It would give everyone more ownership and input for projects that affect them all.

  4. bfloyd on October 20th, 2008

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