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Post-Incident Analytics

October 22nd, 2012 by Erick Beck

In a “you can’t make up stuff like this” moment, we had the largest emergency situation that campus has had since Bonfire occur the day after we implemented the automatic posting of Code Maroon alerts.  The campus evacuation caused by the bomb threat meant that we had to leave the office along with everyone else, so there was no one who could have made real-time manual posts as the alerts were issued.  I am happy to say that the system worked perfectly and exactly as expected.  That being said, we do still have some tweaks to make. The event exposed a few issues that nobody had counted on in terms of deactivated alerts, but that should be a relatively easy fix.

The event, understandably, drew more web traffic than we are used to.  Today’s traffic generated 166.500 page views to www.tamu.edu today, with a spike obviously coming starting 11:30 and winding up at about 5:00.  The 12:00 peak had 36,775 page views in that hour. In context, that is an average weekend entire day. A good weekday will be ~65,000 to 75,000 so we more than doubled that.

Code Maroon messages directed people directly to emergency.tamu.edu, so as expected the emergency server took a lot more hits than www.tamu.edu itself.  It received over 235,000 hits Friday, with the 11:00 – 12:00 peaking coming in at about 85,000  There were 151,261 unique visitors, so we generated considerable exposure.  Of note, over 1/3 of traffic came from mobile devices.

Our thanks to the CIS team who kept the services alive and running despite the increased traffic.

Monday, October 22nd, 2012 Emergency
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2 Comments to Post-Incident Analytics

  1. It worked great! But I never figured out how to read codeMaroon from the tamuMobile app on my iOS 4.2 phone. Not sure I tried using m.tamu.edu tho I think I did. It was a surreal time.

  2. Monty on October 24th, 2012
  3. Yes, in a rather ironic twist, the web pages are able to publish the alerts and the native phone apps cannot. We have asked the vendor for the ability, but for the moment they do not support real-time feed monitoring or push technology.

  4. Erick on October 24th, 2012

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